Personal Support Service

Personal Support Service is a home care agency based in York, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its York office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of City of York Council, which has 2 branches in England. The agency has been registered since June 2015.

At its latest inspection, published November 2020, the CQC rated Personal Support Service Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Personal Support Service has not published its rates and we are still collecting figures for York. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 42 registered home care agencies in York. Others working the same area include Bronte House, My Horizon Care (York) and Carefound Home Care (York). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.