Personal Assistant Services East

Personal Assistant Services East is a home care agency based in Great Yarmouth, in the Norfolk council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Great Yarmouth office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with a learning disability or autism. It is part of Independence Matters, which has 8 branches in England. The agency has been registered since November 2013.

At its latest inspection, published June 2019, the CQC rated Personal Assistant Services East Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Personal Assistant Services East has not published its rates and has not yet told us what they are. Home care agencies in Norfolk with a rate on record typically charge about £29.66 an hour and £1,488 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 175 registered home care agencies in Norfolk. Others working the same area include Fuchsia Homecare Gorleston, One to One Home Care Agency LTD and District Care, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.