Optimam Complex Care

Optimam Complex Care is a home care agency based in Waltham Cross, in the Hertfordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Waltham Cross office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Jothbel Care Services. The agency has been registered since May 2020.

At its latest inspection, published August 2025, the CQC rated Optimam Complex Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Optimam Complex Care has not published its rates and has not yet told us what they are. Home care agencies in Hertfordshire with a rate on record typically charge about £28.25 an hour and £1,475 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 318 registered home care agencies in Hertfordshire. Others working the same area include Accedo Herts South, Hope Homecare Services Limited and Caremark Barnet & Enfield, 4 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.