Ontrack Head Office

Ontrack Head Office is a home care agency based in Grays, in the Thurrock council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Grays office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of On Track Care Services, which has 2 branches in England. The agency has been registered since May 2019.

At its latest inspection, published February 2023, the CQC rated Ontrack Head Office Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Ontrack Head Office has not published its rates and we are still collecting figures for Thurrock. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 76 registered home care agencies in Thurrock. Others working the same area include Clare Home Care Ltd, ACS Healthcare Services and Rossycare Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.