One Step Domiciliary Care

One Step Domiciliary Care is a home care agency based in Potters Bar, in the Hertfordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Potters Bar office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of CareTech Community Services, which has 13 branches in England. The agency has been registered since December 2023.

At its latest inspection, published October 2019, the CQC rated One Step Domiciliary Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

One Step Domiciliary Care has not published its rates and we are still collecting figures for Hertfordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 318 registered home care agencies in Hertfordshire. Others working the same area include St Michaels Support & Care, Wilnash Care Limited and Home Instead Cuffley, Cheshunt & Harlow. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.