Next Step Support Limited

Next Step Support Limited is a home care agency based in Hertford, in the Hertfordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Hertford office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, people with a learning disability or autism and people with mental health needs. It is part of Next Step Support, which has 2 branches in England. The agency has been registered since March 2012.

At its latest inspection, published December 2020, the CQC rated Next Step Support Limited Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Next Step Support Limited has not published its rates and we are still collecting figures for Hertfordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 318 registered home care agencies in Hertfordshire. Others working the same area include Yourlife (Hertford), Manaaki Healthcare Ltd and Helping Hands Hertford. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.