New Vision Care Services

New Vision Care Services is a home care agency based in Chester-le-Street, in the County Durham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Chester-le-Street office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. The agency has been registered since April 2019.

At its latest inspection, published January 2026, the CQC rated New Vision Care Services Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

New Vision Care Services has not published its rates and we are still collecting figures for County Durham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 60 registered home care agencies in County Durham. Others working the same area include Medsolve (UK) Limited, Orchard Home Care Services Limited and Office NE. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.