New Support Solutions

New Support Solutions is a home care agency based in Reading, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Reading office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. The agency has been registered since January 2014.

At its latest inspection, published September 2017, the CQC rated New Support Solutions Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

New Support Solutions has not published its rates and we are still collecting figures for Reading. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 56 registered home care agencies in Reading. Others working the same area include Respect Care, Berkshire & Oxfordshire Services and Royle Care Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.