New Office

New Office is a home care agency based in Rossendale, in the Lancashire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Rossendale office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with mental health needs. It is run by Always Bespoke Care. The agency has been registered since May 2019.

At its latest inspection, published August 2021, the CQC rated New Office Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

New Office has not published its rates and we are still collecting figures for Lancashire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 262 registered home care agencies in Lancashire. Others working the same area include Complete Care Services North West Rossendale, Bowtree Homecare Ltd and Promedica24 (Lancashire) Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.