New Key

New Key is a home care agency based in Totnes, in the Devon council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Totnes office, which is our estimate rather than something the agency has told us. It is registered to care for people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of KPW Newkey, which has 2 branches in England. The agency has been registered since December 2010.

At its latest inspection, published June 2023, the CQC rated New Key Outstanding, which means the CQC found the service performing exceptionally well. Ratings can change after a new inspection, so read the CQC report before you decide.

New Key has not published its rates and we are still collecting figures for Devon. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 140 registered home care agencies in Devon. Others working the same area include VanBeekDodge Complex Care, Social Care Reablement - Follaton House and CAP Caring HQ. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.