New Hope Community Healthcare

New Hope Community Healthcare is a home care agency based in Stevenage, in the Hertfordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Stevenage office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with mental health needs. The agency has been registered since April 2019.

At its latest inspection, published April 2022, the CQC rated New Hope Community Healthcare Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

New Hope Community Healthcare has not published its rates and we are still collecting figures for Hertfordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 318 registered home care agencies in Hertfordshire. Others working the same area include Blossom Healthcare Solutions Limited, Elixonn Healthcare Ltd and Greenleaves Homecare Services Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.