Neighbourhood Care HQ

Neighbourhood Care HQ is a home care agency based in Burnham-on-Sea, in the Somerset council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Burnham-on-Sea office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Community Care Investment Group. The agency has been registered since May 2021.

At its latest inspection, published November 2022, the CQC rated Neighbourhood Care HQ Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Neighbourhood Care HQ has not published its rates and we are still collecting figures for Somerset. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 111 registered home care agencies in Somerset. Others working the same area include Ability Care Solutions Ltd, Churchill House and J & C Healthcare, Somerset. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.