Neighbourhood Care HQ

Neighbourhood Care HQ is a home care agency based in Burnham-on-Sea, in the Somerset council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Burnham-on-Sea office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Community Care Investment Group. The agency has been registered since May 2021.

At its latest inspection, published November 2022, the CQC rated Neighbourhood Care HQ Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Neighbourhood Care HQ has not published its rates and has not yet told us what they are. Home care agencies in Somerset with a rate on record typically charge about £19.30 an hour and £1,398 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 111 registered home care agencies in Somerset. Others working the same area include Ability Care Solutions Ltd, Southwest Care-Line Ltd and MJ Homecare North Somerset, 4 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.