Moonstone Care UK

Moonstone Care UK is a home care agency based in London, in the Newham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. Its website lists hourly visits, live-in care and companionship without personal care. It is run by Moonstone Care. The agency has been registered since January 2019.

At its latest inspection, published January 2022, the CQC rated Moonstone Care UK Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Moonstone Care UK has not published its rates and we are still collecting figures for Newham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

On how it works, the agency says: 30 minute visits, employs its carers, free assessment, carers drive, 2 years operating, takes direct payments and takes council-funded clients. Details like these come from the agency's own website and change, so confirm them when you call.

There are 86 registered home care agencies in Newham. Others working the same area include SLS Outreach, Creative Support Limited Donnybrook Court and Creative Support Limited Duncan Court, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.