Milestones Support Services

Milestones Support Services is a home care agency based in Coventry, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Coventry office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Milestones Private. The agency has been registered since April 2018.

At its latest inspection, published June 2023, the CQC rated Milestones Support Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Milestones Support Services has not published its rates and has not yet told us what they are. Home care agencies in Coventry with a rate on record typically charge about £25 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 123 registered home care agencies in Coventry. Others working the same area include Global Caring Coventry, UK Caring Services and Momo & Tarek Care Limited, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.