Milestones Support Services

Milestones Support Services is a home care agency based in Coventry, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Coventry office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Milestones Private. The agency has been registered since April 2018.

At its latest inspection, published June 2023, the CQC rated Milestones Support Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Milestones Support Services has not published its rates and we are still collecting figures for Coventry. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 123 registered home care agencies in Coventry. Others working the same area include Acme Care Ltd, Addcare Coventry and A&M Home Care Services Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.