Merseyside Supported Living and Outreach

Merseyside Supported Living and Outreach is a home care agency based in Birkenhead, in the Wirral council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Birkenhead office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. It is part of Potensial, which has 11 branches in England. The agency has been registered since December 2018.

At its latest inspection, published January 2020, the CQC rated Merseyside Supported Living and Outreach Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Merseyside Supported Living and Outreach has not published its rates and we are still collecting figures for Wirral. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 51 registered home care agencies in Wirral. Others working the same area include Pendleton Care Limited, Faith20 Care Ltd and Crystal Care. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.