HCRG London

HCRG London is a home care agency based in London, in the Lewisham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of HCRG, which has 15 branches in England. The agency has been registered since December 2014.

At its latest inspection, published March 2020, the CQC rated HCRG London Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

HCRG London has not published its rates and we are still collecting figures for Lewisham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 77 registered home care agencies in Lewisham. Others working the same area include Better Support Staffing Ltd Main Office, Caring Hands Support Services (Lewisham) and Congratulation Quality Care. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.