Mandalay

Mandalay is a home care agency based in Saffron Walden, in the Essex council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Saffron Walden office, which is our estimate rather than something the agency has told us. It is registered to care for younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. It is part of The Avenues Trust, which has 8 branches in England. The agency has been registered since February 2023.

At its latest inspection, published January 2024, the CQC rated Mandalay Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Mandalay has not published its rates and we are still collecting figures for Essex. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 448 registered home care agencies in Essex. Others working the same area include Hales Group Ltd Hertfordshire, Coghlan Care Ltd and Saffron Walden. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.