Mandalay

Mandalay is a home care agency based in Saffron Walden, in the Essex council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Saffron Walden office, which is our estimate rather than something the agency has told us. It is registered to care for younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. It is part of The Avenues Trust, which has 8 branches in England. The agency has been registered since February 2023.

At its latest inspection, published January 2024, the CQC rated Mandalay Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Mandalay has not published its rates and has not yet told us what they are. Home care agencies in Essex with a rate on record typically charge about £27 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 448 registered home care agencies in Essex. Others working the same area include Saffron Walden, Ross Nursing Services Limited and Gold Cross Care Limited, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.