Innovate Complex Care Services

Innovate Complex Care Services is a home care agency based in London, in the Islington council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. The agency has been registered since November 2021.

At its latest inspection, published October 2023, the CQC rated Innovate Complex Care Services Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Innovate Complex Care Services has not published its rates and we are still collecting figures for Islington. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 45 registered home care agencies in Islington. Others working the same area include Aladan Support Services Limited, Reliable Healthcare Staffing Solutions Ltd and A Star Care. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.