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CQC: Requires improvement

In Caring Hands Wells

Office: Mendip Court, Bath Road, Wells, BA5 3DG

In February 2023 In Caring Hands began their expansion into Somerset and acquired an office in Mendip Court, Wells. From this location we will be providing community outreach support for individuals of all ages with a profound learning disability.

Home care agency · In Caring Hands

Photo from In Caring Hands Wells
From the agency's website
Hourly rate
Not published
area typical £19.30
Live-in care
Offered
price not published
CQC rating
Requires improvement
September 2026
Family reviews
None yet
be the first

Compare with a carer you choose through PrimeCarers

The typical agency in Somerset
£19.30an hour

About £270 a week for two one-hour visits a day

Live-in care £1,398 a week

PrimeCarersA self-employed carer you choose
£18 to £25an hour

Typically £20, about £280 a week for the same visits

A similar price, with the same carer every time and you choosing who it is.

Live-in care near Somerset typically £1,120 a week.

See carers near Wells
73 live-in carers on PrimeCarers within about two hours of Somerset

PrimeCarers runs this site. Carers on it are self-employed and set their own rates. Every carer has had an enhanced DBS check within the last 2 years, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them.

About In Caring Hands Wells

In Caring Hands Wells is a home care agency based in Wells, in the Somerset council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It In February 2023 In Caring Hands began their expansion into Somerset and acquired an office in Mendip Court, Wells. From this location we will be providing community outreach support for individuals of all ages with a profound learning disability. It is registered to care for older people, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. Its website lists live-in care, respite care, same-day start, children's care and younger adults. It is part of In Caring Hands, which has 2 branches in England. The agency has been registered since September 2023.

At its latest inspection, published September 2026, the CQC rated In Caring Hands Wells Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

In Caring Hands Wells has not published its rates and has not yet told us what they are. Home care agencies in Somerset with a rate on record typically charge about £19.30 an hour and £1,398 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: employs its carers, 24/7 on-call, 9 years operating and weekends cost more. Details like these come from the agency's own website and change, so confirm them when you call.

There are 111 registered home care agencies in Somerset. Others working the same area include Candlelight Homecare Glastonbury Area Office, Leaf Somerset and Ability Care Solutions Ltd, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.

Care offered

  • Live-in care
  • Respite care
  • Same-day start
  • Children's care
  • Younger adults

Experience with

  • Learning disability
  • Complex clinical care

How they work

  • Employs its carers
  • 24/7 on-call
  • 9 years operating

Money

  • Weekends cost more

Read from the agency’s own website. Details change; check when you call.

Registered with the CQC for

  • Older people
  • Younger adults
  • Learning disabilities
  • Physical disabilities
  • Sensory impairment

Postcode districts covered

BA11, BA16, BA20, BA21, BA22, BA3, BA4, BA5, BA6, BA7, BA9, BS25, BS27, EX22, EX23, PL11, PL12, PL13, PL14, PL15, PL17, PL18, PL22, PL24, PL25, PL26, PL27, PL30, PL31, TA1, TA10, TA11, TA12, TA13, TA16, TA18, TA19, TA2, TA20, TA21, TA24, TA3, TA4, TA5, TA6, TA7, TA8, TA9, TR1, TR10, TR11, TR12, TR13, TR14, TR15, TR16, TR18, TR19, TR2, TR20, TR26, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9

Read from the agency's website; ring to check yours.

Registration

Registered with CQC
September 2023
Latest CQC rating
Requires improvement (September 2026)
Council area
Somerset
Office town
Wells
Read the full CQC inspection report

Rates

In Caring Hands Wells has not published its rates and has not yet told us what they are. Home care agencies in Somerset typically charge about £19.30 an hour and £1,398 a week for live-in care. Carers on PrimeCarers show their rate on their profile: £18 to £25 an hour for visits.

Reviews

No reviews yet. If you know this agency, yours would be the first and would help other families.

Common questions about In Caring Hands Wells

How much does In Caring Hands Wells charge an hour?

In Caring Hands Wells has not published its rates. Home care agencies in Somerset typically charge about £19.30 an hour and £1,398 a week for live-in care. Ask the agency for a written price list.

Does In Caring Hands Wells offer live-in care?

Yes, In Caring Hands Wells lists live-in care among its services, but has not published a weekly price. Agencies in England usually charge £1,200 to £1,750 a week.

What is the CQC rating for In Caring Hands Wells?

The Care Quality Commission rated In Caring Hands Wells Requires improvement in September 2026. The full inspection report is on the CQC website.

Which areas does In Caring Hands Wells cover?

In Caring Hands Wells In February 2023 In Caring Hands began their expansion into Somerset and acquired an office in Mendip Court, Wells. From this location we will be providing community outreach support for individuals of all ages with a profound learning disability. If your postcode is on the edge of that, ring and ask: most agencies will travel a little further for a regular package of visits.

Does In Caring Hands Wells care for people with dementia?

In Caring Hands Wells is not registered with the CQC for dementia care. If that is needed, filter the Somerset listing for agencies that are.

Other agencies covering Wells

PrimeCarersAnother option

Choose your own carer in Wells

Self-employed carers with their rate, experience and reviews on their profile. You pick who to talk to, and the same carer comes every time.

73 live-in carers on PrimeCarers within about two hours of Somerset
Hourly visits
£18 to £25an hour
Live-in typically £1,120 a week

Leaf Somerset

Weston-super-Mare, BS22 · Covers this postcode
CQC: Outstanding
Rates not published
Area typical £19.30 an hour
No reviews yet
Or your own carer through PrimeCarers: £18 to £25 an hour
Ability Care Solutions Ltd, Burnham-on-Sea

Ability Care Solutions Ltd

Burnham-on-Sea, TA8 · Covers this postcode
CQC: Requires improvement
DementiaEnd of lifeEmploys carersAbility Care Solutions
Hourly visits
£14.75 an hour
No reviews yet
Or your own carer through PrimeCarers: £18 to £25 an hour

See all 2 In Caring Hands branches