IMPACT

IMPACT is a home care agency based in Birmingham, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Birmingham office, which is our estimate rather than something the agency has told us. It is registered to care for older people. It is run by Centrion Care. The agency has been registered since June 2014.

At its latest inspection, published January 2025, the CQC rated IMPACT Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

IMPACT has not published its rates and has not yet told us what they are. Home care agencies in Birmingham with a rate on record typically charge about £24.05 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 292 registered home care agencies in Birmingham. Others working the same area include Carers Forward Head office, Holistic Social Care Birmingham and Future Care & Support Service. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.