Ideal Complex Care

Ideal Complex Care is a home care agency based in Crawley, in the West Sussex council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Crawley office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Clece Care Services, which has 50 branches in England. The agency has been registered since October 2022.

At its latest inspection, published September 2022, the CQC rated Ideal Complex Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Ideal Complex Care has not published its rates and we are still collecting figures for West Sussex. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 197 registered home care agencies in West Sussex. Others working the same area include Alina Homecare Horley, All Care (GB) Limited West Sussex North and Evergood Medicals Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.