City and County Healthcare Group Carter House

City and County Healthcare Group Carter House is a home care agency based in St Helens, in the St. Helens council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its St Helens office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. It is part of City and County Healthcare Group, which has 158 branches in England. The agency has been registered since January 2024.

At its latest inspection, published September 2019, the CQC rated City and County Healthcare Group Carter House Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

City and County Healthcare Group Carter House has not published its rates and we are still collecting figures for St. Helens. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 39 registered home care agencies in St. Helens. Others working the same area include Browns Short Break Respite Limited, St. Helens Supported Living Service and Haydock Community Care. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.