Home Instead

Home Instead is a home care agency based in Tavistock, in the Devon council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Tavistock office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with a sensory impairment. Its website lists hourly visits, live-in care, sleeping nights, respite care and end of life care. It is run by Tavistock and Tamar Valley Home Care. The agency has been registered since October 2018.

At its latest inspection, published February 2020, the CQC rated Home Instead Outstanding, which means the CQC found the service performing exceptionally well. Ratings can change after a new inspection, so read the CQC report before you decide.

Home Instead has not published its rates and has not yet told us what they are. Home care agencies in Devon with a rate on record typically charge about £37.38 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: 60 minute visits, employs its carers and home instead. Details like these come from the agency's own website and change, so confirm them when you call.

There are 140 registered home care agencies in Devon. Others working the same area include Moorcare Devon Limited, Complete Care (S.W) Ltd and Complete Care & Support Ltd, 3 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.