Home Instead

Home Instead is a home care agency based in Epsom, in the Surrey council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Epsom office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. The agency has been registered since December 2010.

At its latest inspection, published October 2026, the CQC rated Home Instead Outstanding, which means the CQC found the service performing exceptionally well. Ratings can change after a new inspection, so read the CQC report before you decide.

Home Instead has not published its rates and has not yet told us what they are. Home care agencies in Surrey with a rate on record typically charge about £29.50 an hour and £1,500 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 285 registered home care agencies in Surrey. Others working the same area include Skyline Home Care Services, Harrington Homecare Headquarters and Tendacare, 4 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.