Home Instead

Home Instead is a home care agency based in Burton-on-Trent, in the Staffordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Burton-on-Trent office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, live-in care, sleeping nights, respite care and end of life care. The agency has been registered since December 2010.

At its latest inspection, published May 2018, the CQC rated Home Instead Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Home Instead has not published its rates and has not yet told us what they are. Home care agencies in Staffordshire with a rate on record typically charge about £24.80 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: 60 minute visits and employs its carers. Details like these come from the agency's own website and change, so confirm them when you call.

There are 168 registered home care agencies in Staffordshire. Others working the same area include Right at Home Ashby, Burton & Uttoxeter, Kind Hearts Care & Support Limited and Haven Home Care Group Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.