Hightown House

Hightown House is a home care agency based in Hemel Hempstead, in the Hertfordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Hemel Hempstead office, which is our estimate rather than something the agency has told us. It is registered to care for people with a learning disability or autism and people with mental health needs. It is run by Hightown Housing Association. The agency has been registered since January 2011.

At its latest inspection, published October 2019, the CQC rated Hightown House Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Hightown House has not published its rates and we are still collecting figures for Hertfordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 318 registered home care agencies in Hertfordshire. Others working the same area include Integrity Supported Living Ltd, Maylands Building and Patience Rehab & Care Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.