Helping Hands - West Northumberland

Helping Hands - West Northumberland is a home care agency based in Hexham, in the Northumberland council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Hexham office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of HH Community Care, which has 5 branches in England. The agency has been registered since November 2017.

At its latest inspection, published February 2023, the CQC rated Helping Hands - West Northumberland Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Helping Hands - West Northumberland has not published its rates and we are still collecting figures for Northumberland. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 43 registered home care agencies in Northumberland. Others working the same area include Unity Health Care Solutions, West STSS (Short Term Support Service) Hexham and TrinityPlus (Mallon House). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.