Head Office

Head Office is a home care agency based in Romford, in the Redbridge council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Romford office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Mercylink Care Services, which has 3 branches in England. The agency has been registered since July 2018.

At its latest inspection, published July 2023, the CQC rated Head Office Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Head Office has not published its rates and we are still collecting figures for Redbridge. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 122 registered home care agencies in Redbridge. Others working the same area include Pillar of Care UK LTD, Redspot Care Limited and Helping Hands Health Care (Romford). A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.