Gateway Care Services

Gateway Care Services is a home care agency based in Loughton, in the Essex council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Loughton office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a learning disability or autism and people with mental health needs. The agency has been registered since February 2015.

At its latest inspection, published June 2023, the CQC rated Gateway Care Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Gateway Care Services has not published its rates and has not yet told us what they are. Home care agencies in Essex with a rate on record typically charge about £27 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 448 registered home care agencies in Essex. Others working the same area include Main Office, Petals Care Agency Limited and GoodOaks Homecare – Woodford Green, Loughton and Waltham Forest, 2 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.