First Call Community System T/A SureCare Scarborough

First Call Community System T/A SureCare Scarborough is a home care agency based in Scarborough, in the North Yorkshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Scarborough office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Surecare, which has 11 branches in England. The agency has been registered since December 2011.

At its latest inspection, published February 2019, the CQC rated First Call Community System T/A SureCare Scarborough Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

First Call Community System T/A SureCare Scarborough has not published its rates and we are still collecting figures for North Yorkshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 154 registered home care agencies in North Yorkshire. Others working the same area include Happy Futures Support Specialists Ltd, Bluebird Care Scarborough and Bridlington and The Wilf Ward Family Trust Supported Living East. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.