EXCELCARETV

EXCELCARETV is a home care agency based in Grays, in the Thurrock council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Grays office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. The agency has been registered since May 2020.

At its latest inspection, published May 2021, the CQC rated EXCELCARETV Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

EXCELCARETV has not published its rates and we are still collecting figures for Thurrock. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 76 registered home care agencies in Thurrock. Others working the same area include Access 24/7 Healthcare Ltd, Aqua Robson Care Thurrock and THE CARERS GROUP LTD. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.