Empathy Care Services

Empathy Care Services is a home care agency based in Peterborough, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Peterborough office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability and people with a sensory impairment. The agency has been registered since September 2021.

At its latest inspection, published December 2022, the CQC rated Empathy Care Services Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Empathy Care Services has not published its rates and we are still collecting figures for Peterborough. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 115 registered home care agencies in Peterborough. Others working the same area include Vita UK Care Ltd, Augusta Care Limited and Caremark Peterborough. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.