Direct Care and Support Team

Direct Care and Support Team is a home care agency based in Hartlepool, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Hartlepool office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Hartlepool Borough Council. The agency has been registered since June 2013.

At its latest inspection, published January 2020, the CQC rated Direct Care and Support Team Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Direct Care and Support Team has not published its rates and we are still collecting figures for Hartlepool. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 11 registered home care agencies in Hartlepool. Others working the same area include Vestra Homecare Hartlepool, Elite Home Care Service Limited and Care Link Northern Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.