Dial House

Dial House is a home care agency based in Shepperton, in the Surrey council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Shepperton office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults and people with a physical disability. It is part of Bluebird Care, which has 132 branches in England. The agency has been registered since October 2016.

At its latest inspection, published December 2017, the CQC rated Dial House Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Dial House has not published its rates and we are still collecting figures for Surrey. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 285 registered home care agencies in Surrey. Others working the same area include Guardian Angel Carers Spelthorne, Elmbridge and Runnymede, Walfinch Hampton Twickenham & Virginia Water and Golden Home Care Domiciliary Limited. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.