Dial House

Dial House is a home care agency based in Shepperton, in the Surrey council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Shepperton office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults and people with a physical disability. Its website lists hourly visits, live-in care, end of life care and children's care. It is part of Bluebird Care, which has 132 branches in England. The agency has been registered since October 2016.

At its latest inspection, published December 2017, the CQC rated Dial House Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Dial House has not published its rates and has not yet told us what they are. Home care agencies in Surrey with a rate on record typically charge about £29.50 an hour and £1,500 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 285 registered home care agencies in Surrey. Others working the same area include Walfinch Hampton Twickenham & Virginia Water, Acacia Homecare Limited and Walfinch Kingston & Weybridge. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.