Custom Care (Cannock)

Custom Care (Cannock) is a home care agency based in Cannock, in the Staffordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Cannock office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists hourly visits, live-in care, hospital discharge, end of life care and children's care. It is part of City and County Healthcare Group, which has 158 branches in England. The agency has been registered since December 2017.

At its latest inspection, published March 2020, the CQC rated Custom Care (Cannock) Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Custom Care (Cannock) has not published its rates and has not yet told us what they are. Home care agencies in Staffordshire with a rate on record typically charge about £24.80 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: employs its carers, 14 years operating and city & county healthcare group. Details like these come from the agency's own website and change, so confirm them when you call.

There are 168 registered home care agencies in Staffordshire. Others working the same area include Nexxus Care (Staffordshire), Rainbow Care Solutions (Staffordshire) and Home Instead Senior Care, 1 of which has a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.