Custom Care (Cannock)

Custom Care (Cannock) is a home care agency based in Cannock, in the Staffordshire council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Cannock office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of City and County Healthcare Group, which has 158 branches in England. The agency has been registered since December 2017.

At its latest inspection, published March 2020, the CQC rated Custom Care (Cannock) Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Custom Care (Cannock) has not published its rates and we are still collecting figures for Staffordshire. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 168 registered home care agencies in Staffordshire. Others working the same area include ICare (GB) Limited - Cannock, Saddlebrook Healthcare Services Ltd and Supported Futures. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.