Crystal Care

Crystal Care is a home care agency based in Birkenhead, in the Wirral council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Birkenhead office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism and people with mental health needs. It is part of Kare Plus, which has 13 branches in England. The agency has been registered since November 2016.

At its latest inspection, published November 2019, the CQC rated Crystal Care Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Crystal Care has not published its rates and we are still collecting figures for Wirral. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 51 registered home care agencies in Wirral. Others working the same area include Cardigan House, Faith20 Care Ltd and Merseyside Supported Living and Outreach. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.