Complex Intervention Service

Complex Intervention Service is a home care agency based in Southend-on-Sea, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Southend-on-Sea office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Southend Care. The agency has been registered since February 2022.

At its latest inspection, published June 2023, the CQC rated Complex Intervention Service Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Complex Intervention Service has not published its rates and has not yet told us what they are. Home care agencies in Southend-on-Sea with a rate on record typically charge about £23 an hour and £1,663 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

There are 70 registered home care agencies in Southend-on-Sea. Others working the same area include Naidcare, Alpha Health & Care Services Limited and Holistic Healthcare Southend-on-Sea Ltd, 4 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.