Community Support Services

Community Support Services is a home care agency based in Ashford, in the Kent council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Ashford office, which is our estimate rather than something the agency has told us. It is registered to care for older people, younger adults and people with a learning disability or autism. It is run by Canterbury Oast Trust. The agency has been registered since November 2018.

At its latest inspection, published April 2023, the CQC rated Community Support Services Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Community Support Services has not published its rates and we are still collecting figures for Kent. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 383 registered home care agencies in Kent. Others working the same area include S2S Healthcare Ltd, Jasmine Care South East Limited and The Care Company. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.