Comfort Call Middlesbrough

Comfort Call Middlesbrough is a home care agency based in Middlesbrough, in the Redcar and Cleveland council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 16 miles of its Middlesbrough office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of City and County Healthcare Group, which has 158 branches in England. The agency has been registered since January 2022.

At its latest inspection, published May 2023, the CQC rated Comfort Call Middlesbrough Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Comfort Call Middlesbrough has not published its rates and we are still collecting figures for Redcar and Cleveland. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 19 registered home care agencies in Redcar and Cleveland. Others working the same area include Careline Homecare (Middlesbrough), City and County Healthcare Group Middlesbrough and Social & Care Recruitment Agency. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.