Comfort Call Durham

Comfort Call Durham is a home care agency based in Peterlee, in the County Durham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Peterlee office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with mental health needs and people with a sensory impairment. It is part of City and County Healthcare Group, which has 158 branches in England. The agency has been registered since January 2016.

At its latest inspection, published July 2023, the CQC rated Comfort Call Durham Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Comfort Call Durham has not published its rates and we are still collecting figures for County Durham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 60 registered home care agencies in County Durham. Others working the same area include COMFYCARE VILLAS LTD, Elite Home Care Service Limited and Brisca Healthcare. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.