City Gate House

City Gate House is a home care agency based in London, in the Newham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is run by Thamescare. The agency has been registered since January 2020.

At its latest inspection, published June 2018, the CQC rated City Gate House Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

City Gate House has not published its rates and we are still collecting figures for Newham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 86 registered home care agencies in Newham. Others working the same area include ADS Newham Limited, Carezone London Ltd and City Gate House. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.