City Gate House

City Gate House is a home care agency based in London, in the Newham council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Lumen Care Services, which has 2 branches in England. The agency has been registered since July 2023.

City Gate House has not yet received a CQC rating. This is normal for a newly registered agency; the CQC usually inspects within its first year or so.

City Gate House has not published its rates and we are still collecting figures for Newham. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 86 registered home care agencies in Newham. Others working the same area include ADS Newham Limited, Carezone London Ltd and City Gate House. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.