Charmes Care

Charmes Care is a home care agency based in Newport, in the Isle of Wight council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 9 miles of its Newport office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. It is part of Cera Care, which has 114 branches in England. The agency has been registered since July 2021.

At its latest inspection, published June 2023, the CQC rated Charmes Care Requires improvement, which means the CQC found the service was not performing as well as it should and told it how to improve. Ratings can change after a new inspection, so read the CQC report before you decide.

Charmes Care has not published its rates and we are still collecting figures for Isle of Wight. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 32 registered home care agencies in Isle of Wight. Others working the same area include Everycare (Isle of Wight), Isle of Wight Council, Sea Street Offices, County Hall and Alpha Quality Care Newport. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.