Carlene Home Care Services

Carlene Home Care Services is a home care agency based in Purley, in the Croydon council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Purley office, which is our estimate rather than something the agency has told us. It is registered to care for people with a physical disability and people with a learning disability or autism. It is run by Fircroft Services. The agency has been registered since December 2010.

At its latest inspection, published July 2023, the CQC rated Carlene Home Care Services Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Carlene Home Care Services has not published its rates and we are still collecting figures for Croydon. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 138 registered home care agencies in Croydon. Others working the same area include Hadley House, We Care4Care ltd and Senior Serenity Healthcare Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.