CareOLine Carers Service

CareOLine Carers Service is a home care agency based in London, in the Croydon council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its London office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a learning disability or autism and people with mental health needs. The agency has been registered since August 2017.

At its latest inspection, published August 2019, the CQC rated CareOLine Carers Service Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

CareOLine Carers Service has not published its rates and we are still collecting figures for Croydon. Across England agencies usually charge £26 to £36 an hour for visits and £1,200 to £1,750 a week for live-in care. Ask for a written price list that shows the weekend and bank holiday rates and the shortest visit they will do.

There are 138 registered home care agencies in Croydon. Others working the same area include HCC Care & Support, Amethyst Home Care Limited and Peaceful Care Ltd. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care from about £1,120 a week.