Ace 24

Ace 24 is a home care agency based in Colchester, in the Essex council area, registered with the Care Quality Commission to provide personal care to people in their own homes. It most likely works within about 6 miles of its Colchester office, which is our estimate rather than something the agency has told us. It is registered to care for older people, people living with dementia, younger adults, people with a physical disability, people with a learning disability or autism, people with mental health needs and people with a sensory impairment. Its website lists live-in care, end of life care, children's care and younger adults. It is run by Ace 24 Healthcare. The agency has been registered since August 2018.

At its latest inspection, published October 2019, the CQC rated Ace 24 Good, which means the CQC found the service performing well and meeting its expectations. Ratings can change after a new inspection, so read the CQC report before you decide.

Ace 24 has not published its rates and has not yet told us what they are. Home care agencies in Essex with a rate on record typically charge about £27 an hour and £1,675 a week for live-in care, so expect a figure in that range and ask for a written price list that shows weekend and bank holiday rates.

On how it works, the agency says: employs its carers, introduces self-employed carers, care within a few days, male or female carer on request and happy with pets. Details like these come from the agency's own website and change, so confirm them when you call.

There are 448 registered home care agencies in Essex. Others working the same area include Graceage Care Colchester, 3HA Care North Essex and KSS Home Care Limited, 4 of which have a rate on record. A self-employed carer found through PrimeCarers charges £18 to £25 an hour, and live-in care typically about £1,120 a week across England.